Running a charter business is about more than being an expert on the water. It’s also about attracting customers who are excited to book their next adventure with you. With a competitive market like Sarasota, standing out is essential. Here are five proven ways to get more bookings and grow your business.
Be professional, friendly, and attentive to your guests’ needs during every trip. Tailor the experience to your client’s expectations:
Figure out what they want, and deliver. Getting away from a “one size fits all” business model will go a long way and will be noticed by your clients. If you want to go the extra mile, offer little extras like cold beverages, snacks, or branded swag.
Pro Tip: After the trip, send a follow-up email thanking them for their business and inviting them to share feedback or book their next adventure. A simple invite to leave a Google review can help boost your search visibility.
Your past clients are your best advocates. A great experience turns them into repeat customers and enthusiastic ambassadors for your business. Encourage them to leave reviews on platforms like Google or TripAdvisor and share their experiences on social media. Stay connected through email updates, offer loyalty discounts for repeat bookings, and reward referrals with special incentives. Highlight their stories and successes online to attract new customers while keeping existing ones engaged.
Pro Tip: Send a personalized thank-you email to past clients that includes a referral discount code or promotion they can share with friends and family.
Your website is often the first impression customers have of your business. Make sure it’s modern, mobile-friendly, and easy to navigate. Include high-quality images of your boat, past trips, and happy customers to build trust. Most importantly, integrate an online booking system to let customers reserve trips in just a few clicks.
Pro Tip: Include a FAQ section to address common concerns about pricing, equipment, or weather policies. This reduces hesitation and streamlines the decision-making process.
A strong online presence helps potential customers find you. Ensure your business is listed on Google My Business and other directories like TripAdvisor or Yelp. Optimize your website for local search terms like “Sarasota fishing charters” or “Gulf Coast boat tours” so it ranks higher on search engines.
Pro Tip: Claim your Google My Business profile and ensure it’s fully optimized with accurate contact information, high-quality photos, and detailed descriptions of your services. A complete profile improves your visibility and builds trust with potential customers.
Collaborations can drive more customers to your charter. Partner with nearby hotels, restaurants, and marinas to offer exclusive packages or referral deals. For example, a resort could promote your services as part of a vacation package, or a local seafood restaurant could refer diners looking for fresh fishing adventures.
Pro Tip: Provide partners with business cards, flyers, or a discount code to incentivize referrals.
By implementing these strategies, your charter business can attract more bookings and loyal customers. If you’re ready to take your online presence to the next level, Tidepool Marketing can help. We specialize in building professional, high-performing websites for charter captains like you. Ask about our special rates for Charter Captains!
Let’s create a website that gets your business noticed. Contact us today for a free consultation!
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